“For Zoom, it’s valuable because, although they seem like a big company, they’re still relatively small. Those integrations are important, said Zeus Kerravala, principal analyst at ZK Research. Zoom has long been a champion of third party integrations, something Zoom’s group product manager Nitasha Walia talked up in October 2019. “Otter has transcribed more than 25 million meetings, accounting for more than 750 million transcribed meeting minutes to date.” Building a ‘best-of-breed’ product “Otter usage with Zoom meetings has increased by more than 5X in the past few weeks and we’re seeing new sign-ups from remote workers and distance learning,” he said earlier this year. Liang has noted that the growing need for virtual meetings because of the Covid-19 pandemic make it even more important for employees to have high-quality meeting notes. By integrating Otter.ai with its video services, Zoom is, in effect, catching up to competitors and removing a key differentiator between the three platforms.Īlthough Otter.ai only launched in February 2018, it has built up a millions-strong user base and is backed by Google, Tesla, DeepMind, and Facebook. Rival videoconferencing platforms such a Google Meet and Microsoft Teams already offer a comprehensive in-meeting closed captioning service. (These features are only available if the meeting host has an Otter for Teams account.) Post-meeting transcripts of Zoom cloud recordings are also newly available, along with headset support that ensures Otter.ai Live Video Meeting Notes can capture both sides of a conversation when using headsets or earbuds. The Live Video Meeting Notes integration offers access to live transcripts, which meeting participants can highlight, comment on and add pictures to via the Otter.ai Web or mobile app. In a statement, Sam Liang, CEO and founder of Otter.ai, said that live video captioning is another feature that makes Otter Live Notes a “must-have business communications and collaboration product. By adding this new feature, Otter.ai removes the significant problem of miscommunication from remote work, heightening organizations’ productivity, and efficiency,” he said.

To do so, users need to open Otter Live Notes and then copy the API token from their Zoom meeting into Otter Live Notes. Users who already have Otter Live Notes integrated with their Zoom account can now enable live captions from within a meeting.

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